Johnny Joe, Senior Export Engineer. One engineer from the first reading of your drawing to the last question from site — because a project that changes hands three times changes its story three times.
No switchboard, no shared inbox that answers in three days. If a question needs an engineer, it gets an engineer.
The same four steps every time, whether the building is six hundred square metres or sixty thousand.
A sketch, a photograph of the site, a floor plan with half the dimensions missing, or a PDF from another supplier. All of them are enough to start. None of them is enough to quote from.
The first reply names the two or three things that will decide the structure — span, eave height, what it has to carry, how it will be extended — and tells you which of them your drawing already answers.
A list of what is missing, ordered by how much it changes the building. Some of it you will answer in one message. Some of it needs the site, and we say so instead of guessing.
General arrangement, member sizes, the envelope build-up and the erection sequence. Enough for your own engineer to check, and enough for a contractor to price.
They cost us enquiries. They are also the reason the enquiries that go ahead stay calm.
A number produced from a sketch is not a price, it is a guess with a currency sign. It will be wrong, and one of us will have to say so later.
If your market requires a certificate we do not have, you will read it in the first reply. Discovering it after the deposit is a delay you paid for.
Design load comes from the site’s own record or from the code you name. If neither is available we ask, we do not assume a number and quietly design to it.
The engineer who reads your drawing follows the model, the shipment and the site questions. Nobody introduces you to a colleague once the contract is signed.
A sketch, a photo, or a PDF with half the dimensions missing — any of them is a place to start.
Send it to Johnny
HONGJI SHUNDA